Peacock Not Working on Samsung TV (9 Fixes)

Are you having trouble with Peacock not working on Samsung TV? Don’t worry, it happens to everyone.

Much like smartphone and tablet apps, the Peacock app can freeze, crash, or not load. If this is happening to you, don’t panic.

In this article, I cover the most common reasons and fixes for issues with the Peacock app on a Samsung TV.

Related article: Streaming Apps Not Working on Samsung TV

Table of Contents show

1. Soft Reset or Cold Reboot the Samsung TV

There may be some corrupted settings on the Samsung television which prevent Peacock from working properly. To perform a soft reset, turn off the TV completely and stop all the background processes and applications that could be causing issues.

There are two methods for performing a cold reboot and restarting a Samsung TV.

Method 1 – Follow these steps to soft reset a Samsung TV:

Turn off the TV by unplugging its power cord from the wall socket for at least 60 seconds.
Plug the TV power cable back into the wall outlet or surge protector.
Wait for the TV to finish rebooting.

Method 2 – To cold reboot the Samsung TV:

Unplug the TV power cable from the power outlet.
On the Remote, Press and Hold the Power button for 30 seconds.
Plug the TV back into the wall outlet for it to start.
Wait for the TV to finish starting up.

2. Check for Samsung TV Firmware Updates

Sometimes, a Peacock app update may cause issues with outdated Samsung TVs’ firmware and software.

Samsung will periodically release new software updates to fix bugs. It’s best to download updates whenever they’re released. Updating to the latest TV firmware and software can help resolve some Peacock issue conflicts.

You can download the latest software updates for your Samsung TV from the TV settings menu. You can also download updates from the manufacturer’s website.

Follow this step-by-step process through the TV menu to update the Samsung TV firmware:

1. On the Samsung TV remote control, Press Home.

2. Choose Settings

3. Choose Support.

4. Choose Software Update.

5. Choose Update Now.

6. The TV will install the firmware update and reboot automatically.

Alternatively, you can download a Samsung TV firmware update and transfer it to a USB drive. Follow these steps:

On your laptop or desktop, go to the Samsung download page and find your TV model.
Download the latest firmware version to your computer.
Extract the files and transfer them to a USB drive.
Insert the USB drive into a USB port on the TV.
On the TV remote, Press Home.
Select Settings.
Select Support.
Select Software Update.
Start the Software Update Process on the TV.
The TV will use the updated firmware on the USB drive and reboot. Be sure not to remove the USB drive until after the TV has fully rebooted.

3. Remove and Reinstall App

If you experience issues with Peacock not working properly on a Samsung television, there could be an app conflict. If you notice that Peacock isn’t working correctly, to resolve the conflict, try removing the app and reinstalling it.

You may want to try updating the app first if there’s an available update for it. Or re-installing could give it a fresh start.

If you want to remove Peacock before installing another app, first save your login information for Peacock so you won’t lose it when you uninstall Peacock. You will be logged out of Peacock, so you’ll need to log back in.

Follow these steps to uninstall and reinstall Peacock on a Samsung TV:

1. Press Home on the Samsung remote control.

2. Navigate to Apps.

3. Select Settings.

4. Navigate to the Peacock App.

5. Select Delete. If the Delete option is grayed out, you won’t be able to delete the app because it’s a recommended app. Instead, Select Reinstall.

6. Press Return on the Remote.

7. Select Search.

8. Enter the Peacock App Name.

9. Select to Install the Peacock App.

4. Slow Internet Connection

If you experience the app freezing or having other problems, it might be because of slow internet connection speeds while streaming high definition video.

To stream HD videos from Peacock, your internet connection must be at least 5Mbps. To stream 4K video, your internet speed needs to be at least 50Mbps.

There may be several reasons for the slow Wi-Fi download speeds. Here are some of the most common reasons why you might experience a slow internet connection and how to fix them.

1. Weak Wi-Fi Signal to the Samsung TV

If the Wi-fi signal is weak between the TV and wireless router, then the internet connection might sometimes drop out and lose its connection. Streaming with the Peacock App will cause issues.

Make sure that the Wi-Fi signal between the TV and the wireless router is strong. To check whether the Wi-fi connection is strong enough, perform the following steps.

On the Samsung TV remote, Press the Home button.
Choose Settings.
Select General.
Select Network.
Choose Open Network Settings.
Select Wireless.
In the wireless networks list, look at the signal bars for the wireless network. A weak wireless signal is 1 to 2 bars.

One of the main reasons for an inconsistent internet connection and poor connection quality is the distance between your Samsung TV and the Wi-Fi router.

One reason why weak Wi-fi signals might be present is because there could be many obstacles between the TV set and the router, like walls, which block the signals.

To shorten the distance between the TV and Wi-Fi router, move the router closer to the TV instead of moving the TV closer to the router. If you shorten the distance between the router and the TV , you should get better Wi-Fi connections.

If the router and TV cannot be moved, then a Wi-Fi repeater can serve as a middle point for Wi-Fi signals between the two.

WiFi repeaters are also called WiFi extenders. The one below is one of the best ones out there and works well in smart homes. They can be found on Amazon:

2. Soft Reset the Wi-Fi Router

If your Wi-fi router hasn’t rebooted or been shut off for some time, there could be an issue with its settings. You might experience slow Internet connections when using Wi-Fi.

If you’re experiencing intermittent connectivity issues, power cycling your network equipment may help resolve them.

To soft reset the WiFi Router, follow these steps:

Unplug the Wi-Fi Router from the wall outlet for at least 60 seconds.
Plug the Wi-Fi Router back in to the power outlet.
Turn On the Router if there’s an On/Off switch.
Wait a few minutes for the Router to finish starting up and connect to your Internet Service Provider (ISP).

3. Try a Wired Connection

You might need to check if your router is having trouble sharing the internet through the wireless signal. Wired connections are more stable than wireless ones, and they’re usually easier to troubleshoot if something goes wrong.

You can use an ethernet cable from the TV to the Wi-Fi router to speed test the internet connection.

Follow these steps to connect and use a wired internet connection with your Samsung TV:

Plug an Ethernet cable into the LAN port on the rear of the Samsung Smart TV and connect it to a LAN port on your router or modem.
On the Samsung TV remote control, Press Home.
Select Settings.
Select General.
Select Network.
Select OK for the TV to use the wired network to access the internet.

If you have an internet connection with an ethernet cable, the Wi-Fi router’s ability to connect to the internet may be having issues. If none of these things works, you may need to perform a factory reset, replace the router’s firmware, or replace the Wi-Fi adapter.

4. Disconnect Other Devices from the Wi-Fi Network

Connecting multiple devices to a single wireless router could cause slower speeds for everyone on the network.

For example, if you have three laptops, three tablets and four smartphones connected to the same Wi-Fi network, the internet speed for each device will be slow. It can be even worse if they’re all streaming HD videos on Peacock or other streaming apps.

Older wireless routers and modems tend not to be able to deal well with multiple simultaneous connections.

To improve your internet speed on the Samsung TV for Peacocks, disconnect all the other connected devices to the Wi-Fi network. If you disconnect your Samsung TV from the Wi-Fi network and then reconnect it, check to see if you get faster internet speeds.

If this fixes the sluggish internet connection, then you know that it was probably just a problem with an old wireless router not supporting multiple devices. If you’re using an old router, you should definitely upgrade to one that supports multiple devices at once.

5. Change DNS Server

Your ISP and the DNS settings they set can cause unstable internet connections that can lead to Peacock issues with the Samsung TV.

You can usually set the automatic DNS servers for your Internet connection to be different than the ones used by your ISP. This way, when typing in a website address into your browser, the web page will potentially load faster.

If your ISP’s DNS servers cause disruptions when trying to access Peacock servers, you can use Google’s public DNS servers instead. Google’s DNS servers offer a potentially more reliable Internet connection than others.

To manually change the DNS settings to Google’s DNS servers on the Samsung TV, follow these steps:

On the Samsung TV remote control, Press Home.
Select Settings.
Select General.
Select Network.
Select Network Status.
Select IP Settings.
Select DNS Setting.
Select Enter Manually.
Select DNS Server.
Enter 8.8.8.8.
Try to open and reconnect to the Peacock app again.

6. Reset Smart Hub on Samsung TV

One of the other applications that you’re logged into on the Samsung Smart TV could be interfering with Peacock and creating a problem.

Signing out of all the apps on the smart hub can help by removing any conflicts between them. Before a smart hub reset, make sure you have all the necessary login information, username and passwords, so you can log back into your account.

For newer Samsung Smart TV models made after 2020, follow these steps:

On the remote control, Press Home.
Select Settings.
Select Support.
Select Service Care.
Select Self Diagnosis.
Select Reset Smart Hub.

For older Samsung TV models made before 2020, follow these steps:

On the remote control, Press Home.
Select Settings.
Select Support.
Select Self Diagnosis.
Select Reset Smart Hub.

If the Samsung smart TV asks for a PIN code to restart the Smart Hub and you didn’t change the security PIN code previously, use the default PIN: 0000.

You may also need to download the Peacock app again after resetting.

Peacock Not Working on Samsung TV Final Thoughts

There are several things that can go wrong with Peacock on your Samsung TV. The majority of issues with the Peacock app not working on your Samsung TV can be fixed with the solutions above.

Here are some other apps that can have issues working on a Samsung TV:

Image source: samsung.com