How to Reset eufy Robovac (All Models)


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Smart home devices are designed to save us time and remove much of the hassle from our daily chores. eufy Robovac’s certainly satisfy both these criteria, they can free up much of the time that would otherwise be spent on vacuuming and mopping floors. 

eufy Robovacs are popular and well-made, but like most tech products, there’ll be times when something’s not working correctly and you need to reset the robot vacuum. Don’t worry, I’ll show you How to Reset eufy Robovac. 

But first a couple notes. 

Things to Keep in Mind Before Resetting eufy Robovac

Unlike other manufacturers, eufy Robovacs don’t usually store much user information. So in essence, all you will be resetting is the Wi-Fi when resetting the eufy Robovac, regardless of the model. 

This means that the only reconfiguration required after resetting the robot will be to reconnect to your Wi-Fi router and network. If you have trouble with this, I included a Wi-Fi troubleshooting guide later in this article. 

The app will store things like cleaning settings and schedules, so you may also need to re-input cleaning schedules, etc. Before resetting, it’s a good idea to note down any schedules and settings you’ll want first.

Reset eufy Robovac 11, 12, 15, 30, and G10 Hybrid Series Models 

These reset instructions will apply to these eufy models: BoostIQ Robovac 11S, 11S Plus, 11S Max, 12, 15C, 15C Max, 30, 30C, 30C Max, and the G10 Hybrid.

How to Reset the 11 and 12 Series Models

  • Press and Hold the POWER switch button for 2 seconds until you hear a beep. The Wi-Fi Status Light may slowly flash Blue. 
  • The eufy’s cleaning, clock and Wi-Fi settings are now reset.

How to Reset the 15, 30 series, and G10 Hybrid Series Models

  • Press and Hold the POWER button for 10 seconds until you hear a beep. The Wi-Fi Status Light may slowly flash Blue. 
  • The eufy’s cleaning, clock and Wi-Fi settings are now reset.

If you need to reset just the eufy Wi-Fi settings on any of eufy models, you they can be reset using the EufyHome App on your smartphone or tablet. 

  • Open the EufyHome App
  • Navigate to SETTINGS
  • Select RESET THE WI-FI CONNECTION

Reset eufy Robovac 25 Series, 35 Series, G30 Series, and L70 Hybrid

These are the reset instructions for the other eufy models: 25C, 35C, G30, G30 Edge, G30 Verge, and the L70 Hybrid.

To reset the Wi-Fi on the above models the process is similar.

  • Press and Hold the PLAY/PAUSE button for 10 seconds until the eufy beeps.
  • The Wi-Fi status light should flash Blue and the robot vacuum is reset.

Similar to the other models, Wi-Fi can also be reset from the EufyHome app:

  • Open the EufyHome App
  • Navigate to SETTINGS
  • Select RESET THE WI-FI CONNECTION

How to Connect eufy Robovac to a Wi-Fi Network

Once you have reset your Eufy Robovac (or if you are setting it up for the first time), you can re-connect it to your Wi-Fi network.

Here are the steps you need to take in the Wi-Fi setup process. 

Important – Before you begin please note that all eufy robovac models are only compatible with 2.4GHz networks. Make sure your Wi-Fi network offers 2.4GHz.

  1. If not already installed, then download the EufyHome app. It’s available in both the Google Play store and the Apple app store.
  2. Sign in or sign up for an account if you don’t already have one. This step is required before the eufy robovac can be added to your Wi-Fi network.
  3. Now select the ADD A DEVICE option. Choose the ROBOT VACUUM section. Select your eufy Robovac from the choices.
  4. You will now be prompted to enter your Wi-Fi password.
  5. Make sure the eufy Robovac is powered on. The Wi-Fi indicator light should be flashing slowly.
  6. Next, go to the SETTINGS on your smartphone or tablet.
  7. Navigate to the Wi-Fi SETTINGS page on your phone or tablet. You should see a network available which will be called something like: eufy Robovac ***-****.
  8. Connect to the eufy Robovac ***-**** network to connect to the eufy robot vacuum.
  9. Once you have connected to the eufy robovac, return to the EufyHome App. It should now say it is in the process of connecting.
  10. The robovac can take a few minutes to complete the connection, so be patient at this stage. 
  11. Once connected, you are given the option of renaming your eufy Robovac if you want.

If the above steps were successful, you should now be able to see your robot vacuum in the app and access info and features like:

  • Current status
  • Start or Stop Cleaning
  • Schedules

If your eufy Robovac is having trouble connecting to the Wi-Fi network, then check out some of the troubleshooting steps below. 

Troubleshooting eufy Robovac Wi-Fi Connection Issues

Wi-Fi Setup Requirements

First, make sure that the following conditions are met before starting:

  • The Robovac is powered on and has plenty of charge left in the battery. It’s recommended to troubleshoot and perform procedures with a fully charged battery.
  • The Wi-Fi status light is slowly flashing blue.

A handy indicator that can help you pinpoint issue with the Robovac is the Wi-Fi status light. This can be used to help indicate the nature of the problem if it’s not slowly flashing blue. 

Solid Blue – Indicates that the eufy Robovac connected to your Wi-Fi router, but not to the internet. Check your internet status on your router. 

Rapidly Flashing Blue – The eufy vacuum can’t access the Wi-Fi router. Check that the robot vacuum is within range of the router and it isn’t situated in dead Wi-Fi zones. Check the network name and password. Also try rebooting the router. 

Off – This could be simply that the Robovac is turned off or is in Sleep Mode. If it wasn’t turned on, then place the robot onto its charging base and allow it to charge. 

Troubleshooting Steps

There are a few areas that could be disrupting the Wi-Fi and/or internet connection. 

  • If you have a dual-band 2.4 GHz / 5 GHz Wi-Fi router, try turning off the 5 GHz band for the duration of the installation. Reactivate it once the connection has been established.
  • Do not use a VPN or Proxy server.
  • Wi-Fi repeaters / extenders should be configured with the same network name and password as the router
  • Your Wi-Fi router supports 802.11 b/g/n, security protocols WPA and WPA2, and uses TKIP, AES/CCMP, or PSK encryption.
  • Check that the Wi-Fi channel on your router is set within the 1 to 11 range. eufy robot vacuums are designed to only work within this channel range. 

What if My eufy Still isn’t Working?

If your eufy Robovac is still not working, then there are a series of steps you can take to identify and hopefully rectify the problem.

eufy Robovacs have a series of error codes that can help pinpoint the problem. If the robovac emits a series of beeps, then follow the steps below. 

Error codes with solid red indicator light

  1. One Beep – This indicates that the right or left wheel is stuck. Turn the robovac off, then clean and remove any hair or debris jamming the wheel. 
  2. Two Beeps – The side brush is stuck, turn off the robovac and remove any debris.
  3. Three Beeps- The unit has a stuck suction fan. Remove and empty the dust bin. Check for blockages in the suction inlet.
  4. Four Beeps – The brush roll is jammed. First, turn off the robot vacuum. Then remove any debris from the robot’s brush roll. 

Other Troubleshooting Steps

Hair or dust particles can commonly jam the swivel wheel, so you’ll want to check and clean it periodically. Pull out the swivel wheel and clean it. You can clean the wheel with water. Lightly soak a cloth with water and gently wipe down the wheel and axle mechanism. Leave it for a period of time to ensure it is dry before replacing it. 

Dirty sensors can also cause abnormal robovac behavior. If your robovac’s movements aren’t normal and its having trouble getting around, then clean the sensors using a dry cloth. 

If the robovac isn’t charging or has a reduced run time, then clean the charging points on both the robovac and dock station. If those are clean and working, you might have a dead battery and will need to replace the battery.

Here are a couple battery replacements. The first one is an authentic part from eufy and the second is made by a third-party manufacturer.

eufy RoboVac Replacement Battery Pack, Compatible with RoboVac 11, 11S, 11S...
  • Includes one 2600mAh Li-ion battery; cleans up to 100 min per charge.
  • Maintain your RoboVac's peak cleaning performance.

Last update on 2021-09-22 / Affiliate links / Images from Amazon Product Advertising API

SPARKOLE 2 Pack 14.4V 2600mAh Replacement Battery for Ecovacs Deebot N79S,...
  • 2 Pack of 2600mAh 14.4V Lithium-ion battery, will bring your robot back to work at peak performance, lasting 2 to 3 hours on a single charge.
  • Compatible with Deebot and Robovac Models: Ecovacs Deebot N79S, N79, DN622.11, DN622, N79W, DN622.31, Eufy Robovac 11S, 11S Max, 11, 12, 15C, 15C Max, 15T, 30, 30C, 30C Max, 35C

Last update on 2021-09-22 / Affiliate links / Images from Amazon Product Advertising API

If you’re still having trouble, you can always try eufy’s support team.

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